You can change your shipping address within 24 hours of placing the order by contacting our customer service. Once the order is dispatched, address changes are not possible.
We accept returns within 7 days of delivery. Items must be unused, unwashed, with original tags and packaging intact. Submit return requests through our Returns Portal.
Yes, we offer free size and color exchanges within 7 days of delivery, subject to availability. If your preferred option isn't available, you can opt for store credit.
Check your card details, ensure sufficient balance, or try a different payment method. Contact your bank if the issue persists, or reach out to our customer service for assistance.
Yes, absolutely! We use SSL encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.
Refer to our detailed size chart available on each product page. Measurements are provided in inches and centimeters. If you're between sizes, we recommend sizing up for comfort.
We strive to display accurate colors, but slight variations may occur due to screen settings and lighting. Product images are taken in natural light for the most accurate representation.
Yes, all our products are authentic ethnic wear crafted by skilled artisans. We work directly with weavers and craftspeople to ensure traditional techniques and quality materials.
Orders can be cancelled within 2 hours of placement before processing begins. Once dispatched, orders cannot be cancelled, but you can return items as per our return policy.
While you can checkout as a guest, creating an account helps you track orders, save addresses, earn loyalty points, and enjoy faster checkout for future purchases.
We'll notify you immediately if an item becomes unavailable and offer alternatives or a full refund. Your payment will be processed only when items are in stock.
Each product comes with specific care instructions. Generally, we recommend dry cleaning for embroidered pieces and gentle hand wash or machine wash on delicate cycle for cotton items.
Cotton and some blended fabrics can be machine washed on gentle cycle. Silk, georgette, and heavily embroidered items should be dry cleaned to maintain their quality and longevity.
